Koh Young Wins 2024 Service Excellence Award for its Exceptional Customer Support

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Koh Young Technology, a global provider of True 3D measurement-based inspection solutions, has been honored with the 2024 Service Excellence Award from Circuits Assembly—marking the third time in four years the company has achieved this distinction. The award is based solely on customer feedback, making it a particularly meaningful recognition of Koh Young’s dedication to service excellence.

Manufacturing engineers and technicians evaluated service performance across categories like dependability, responsiveness, technology, product value, integration, and overall satisfaction. Koh Young emerged as the top performer in each category, reaffirming its commitment to customer success.

In addition to its award-winning solutions, Koh Young supports customers through a network of Demo, Application, and Training Centers across the Americas, as well as a global infrastructure designed to provide best-in-class service. The company’s innovative culture drives both the development of cutting-edge inspection technologies and continuous improvement in customer support.

Koh Young’s approach extends beyond just providing high-performance equipment; it ensures customers maximize their production efficiency through comprehensive training, ongoing support, and regular updates. They designed the offices in Atlanta and Guadalajara specifically to enhance the customer experience, offering tailored training and support to ensure success with Koh Young’s advanced solutions.

Joel Scutchfield, General Manager of SMT Business Operations and Director of Sales at Koh Young America, commented, “We are honored to receive this recognition for the third time in four years. It’s a testament to the dedication of our team and the trust our customers place in us. At Koh Young, we pride ourselves on delivering not only innovative technology but also exceptional support that helps our customers succeed. This award reflects our ongoing commitment to ensuring their success, and we look forward to continuing to raise the bar in customer service.” 

With this latest award, Koh Young solidifies its reputation as a trusted partner in the manufacturing industry, helping customers optimize productivity and reduce costs with innovative, process-driven solutions. 

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